Policy last updated: March 16, 2020
Our policy lasts 7 days from the day the first live workshop is being organised. If more than 7 days have gone by since the day of the first live workshop, unfortunately, we can’t offer you a refund or exchange.
Please note that only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
To be eligible for a refund, you must send an email to requesting a refund, including the reason of refund and a receipt or proof of purchase.
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.